Privacy Policy

• Account information: name, email, password hash.
• Intake answers: the structured information you enter about your background, finances, sponsor, family ties, study plans, and travel history.
• Documents you upload: passports, academic records, financial statements, letters, and other supporting evidence.
• Service metadata: case status, package selection, reviewer notes, audit events.
• Technical data: basic device and log information used for security and reliability.

• To prepare your case strategy, checklists, and drafts.
• To allow a senior reviewer to read and improve your application pack.
• To operate, secure, and improve the service.
• To communicate with you about your case and account.

We do not sell your personal information. We do not use your documents to train third-party AI models.

Your data is stored on managed cloud infrastructure with encryption in transit and at rest. Access is restricted to VisaGrade reviewers and engineers who need it to deliver your service.

We share your information only with service providers that help us run VisaGrade (such as hosting, database, and email providers), and only as needed to deliver the service. We do not share your information with third parties for marketing.

If you ask us to refer you to an authorised immigration professional, we will share the specific information you consent to share for that referral.

We retain your case data for as long as your account is active or as needed to deliver your service. You may request deletion of your account and associated data at any time by contacting us. Some records may be retained where required by law.

Depending on your jurisdiction, you may have the right to access, correct, export, or delete your personal information. To exercise these rights, contact us using the details below.

We use a minimal set of cookies required to keep you signed in and to understand basic usage. We do not use advertising or cross-site tracking cookies.

We may update this policy as the service evolves. Material changes will be notified through the service or by email.

For privacy questions or requests, email visaassistanta@gmail.com.